Contact Us
Have a question about your account, deposits, withdrawals, or bonuses? Here's how to reach us, and how to make sure your question lands with the right team.
Ways to Reach Us
Best for questions that need an attachment (screenshot, document) or a longer explanation.
Before You Contact Us
Many questions are answered faster in our guides: Deposit Not Reflecting, Withdrawal Not Received, or Login Problems.
To help us resolve things faster, please include: your DBBet account's phone number/email, what happened and when (date and time), and — for payment issues — the transaction reference and amount. Never share your password with anyone; DBBet staff will never ask for your full password.
Other guides that often answer questions before you need to reach out: Login Problems for account-access trouble, Payment Methods for amount and speed details on each method, and How to Start for registration and new-account verification questions. Visit our Help Center for the full list of available guides.
Questions About This Site vs. Questions About Your Account
It's worth distinguishing between two kinds of questions before reaching out. If your question is about your account, balance, deposits, withdrawals, or bonuses, that's handled directly by the DBBet platform's own support team — use the email or Telegram above, since as an affiliate partner we don't have access to your account systems or transaction data. If your question is about the content on this referral site — for example, you've spotted information that looks inaccurate, a broken link, or you have a question about our affiliate relationship — the same channels work for that too, and we'll route or handle it based on the context of your question. Making this distinction clear at the start of your message helps it reach the right party faster, especially for time-sensitive issues like held-up funds.
Frequently Asked Questions
How long does support take to respond?
Response time varies with the complexity of the question and which channel you use, but including the details requested above from the start usually speeds up resolution significantly compared to contacting us without them.
Can I contact you by WhatsApp or phone?
Right now the only contact channels we list are email and Telegram, as shown above. Be wary of accounts claiming to be "DBBet support" on other platforms, including ones that message you first offering to "help" — always verify through the channels listed on this page rather than replying to an unsolicited message.
What's safe to share, and what isn't?
Safe: transaction reference numbers, date/time, amount, and a payment confirmation screenshot (with no other sensitive data visible). Never safe, and never requested by us: your account password, OTP codes, or e-wallet PIN.
What language can I contact support in?
This site is available in Indonesian and English — use whichever is more comfortable for you when reaching out via email or Telegram above.
What happens to the information I send in a message?
Messages sent to support are treated as part of the communications data described in our privacy policy — used to respond to your question, not for any other purpose.
Should I contact support if I'm worried about my betting habits?
The channels above are for account and site questions, not a substitute for dedicated support. See our Responsible Gambling page for the official government hotline and clinical resources set up specifically to help with that, free of charge and independent of DBBet.